Our clients’ requests ranged from optimizing existing dashboards to launching a company-wide analytics culture.
Our clients required company-wide performance improvements involving delivery timelines and budget achievements. In particular, efficiencies were needed regarding company-wide information dissemination and manual report generation.
After gathering information from stakeholders who were responsible for reporting and analytics, we discovered that the underlying issues were typical of the following:
- Reports were not available on time
- On-demand reporting (self-serve BI) was seldom an option
- Changing the report structure or making enhancements was too difficult or not possible
- ETL processes or aggregations failed without notifications to the end users
As a result, the broader user base was not always finding these reports very useful, or there was an impediment toward making insightful decisions.