Post-Launch Support
Mantrax champions a holistic ‘design, build, transfer, and sustain’ approach. Beyond the launch, we remain steadfast partners, delivering unwavering support, maintenance, and future enhancements.
Flexible Support Engagements
Trust knows no time zone, and our support echoes this sentiment, operating 24/7/365. Tailored Service Level Agreements (SLAs) cater to diverse needs, while our adaptability extends to aligning with the exacting requirements of the organization’s unique demands.
Uninterrupted Uptime Assurance
While we don’t host applications directly, we empower your choice of hosting solution. Uptime guarantees rest on the hosting solution chosen. Notably, eminent public clouds assure remarkable uptime averages of 99.999999% for most resources. Consider Azure App Service – an optimal guarantee, translating to just 4.38 hours of annual downtime.
Annual Preventative Maintenance
Our commitment extends to monthly maintenance for all production systems. This encompasses vigilant log monitoring to neutralize potential threats, updates to fortify functionality, meticulous data collection for informed decisions, and avenues to achieve operational excellence.
